US Synthetic began their continuous improvement journey several years ago. My consultative role was to integrate Six Sigma problem solving methods into their Lean foundation. The result was a new ability to solve quality and efficiency and cost problems that had hindered their diamond tooling manufacturing for years; it gave them the improvement horsepower they needed beyond the standard level provided by Lean. They were finally enabled to conquer these persistent problems.

Rob Galloway, US Synthetic’s CEO, had this to say about CKGygi’s contribution: “Our company has sincerely appreciated the teaching and expertise of Craig Gygi on our road to winning the Shingo Prize. He made significant contributions in the advancement of our capabilities toward problem-solving and improvement. I would recommend Craig Gygi as a great source of knowledge to companies desiring to improve the capabilities of both their people and operations.”

US Synthetic’s Shingo Prize award is definitely well-deserved. I’m honored to have been an instrumental part of them winning this prestigious award.